THE IMPORTANT BITS
Privacy Policy
Your privacy matters to us. Here's how The Art Bus Chester collects, uses and looks after your information.
Who we are
The Art Bus Chester is operated by Jo as a sole trader. Jo is responsible for the personal information collected through our website, bookings, activities and paper forms.
You can contact us about your information at enquiries@theartbuschester.com.
Information we collect
Depending on how you use our services, we may collect your name, contact details, account information, booking details, payment records and messages you send us.
For children's activities, we may also collect information about the child, their parent or guardian, emergency contacts, collection arrangements, permissions, allergies, medical conditions and other information needed to support their safety and wellbeing.
We may also keep relevant paper registration forms, incident records and safeguarding information.
Why we use your information
We use personal information to manage accounts and bookings, provide activities, contact customers, process payments, respond to enquiries, maintain appropriate safety arrangements and meet our legal obligations.
Depending on the purpose, our lawful basis may be fulfilling a contract, complying with a legal obligation, or pursuing a legitimate interest such as administering our services safely. Where consent is required, including for optional promotional photographs, we will ask for it separately.
Children's health and safety information
We recognise that children's medical and health information is particularly sensitive. We collect relevant details to understand individual needs, make appropriate arrangements and respond to emergencies.
Access to this information is restricted to people who need it for the child's care and safety. Health information requires additional protection under data protection law. We will identify and document the applicable legal conditions for its use before public bookings open.
Payments, emails and service providers
Online payments are processed by SumUp. We retain relevant booking, payment status and transaction reference information, but do not store full payment card numbers in our website database.
We use Resend to send website emails, including account, booking and password-reset messages. We also use technical service providers to operate and maintain our website and database.
Our planned website hosting provider is Render. We will confirm the hosting location and any international data transfer arrangements before launching the new website.
Photographs and permissions
We may ask parents or guardians for permission to use photographs of children in our publicity or on social media. Giving permission is optional. You can contact us to withdraw permission for future use at any time.
How long we keep information
We keep personal information only for as long as it is needed for the purpose for which it was collected, or where legal, accounting, insurance or safeguarding requirements mean it must be retained longer.
Children's active registration and emergency information is reviewed and removed when no longer needed. Older records may be retained separately where there is a specific reason, such as an incident or safeguarding concern.
Financial records are kept for the applicable tax and accounting retention periods. Paper records are stored securely and destroyed securely when no longer required.
Keeping information secure
We take reasonable steps to protect personal information against unauthorised access, loss and misuse. Access to customer and children's information is limited to authorised people who need it for their responsibilities.
Your rights
Under UK data protection law, you may have rights to access, correct or delete your personal information, restrict or object to certain uses, and receive a copy of information in some circumstances. These rights depend on the circumstances and are not always absolute.
To make a request, email enquiries@theartbuschester.com.
If you are unhappy with how your information is handled, you can also complain to the Information Commissioner's Office (ICO).
Changes to this policy
We may update this policy when our services, systems or legal obligations change. The latest version will be available on this page.