THE IMPORTANT BITS
Booking Terms
A little information about bookings, payments and cancellations, so everyone knows what to expect before joining us for some creative fun!
Who we are
The Art Bus Chester is operated by Jo as a sole trader. These terms apply to bookings made for our activities, clubs and events.
After-school clubs
After-school club sessions cost £12 per child, or £14 where school collection is included. No deposit is required to reserve a place.
Places are limited and must be booked in advance. Parents or guardians must provide the registration and emergency information requested before their child attends.
If your child cannot attend, please let us know as soon as possible so we can offer the space to another family.
Holiday clubs
Holiday club sessions cost £20 per child. A £5 deposit per child, per session, is payable when booking to secure the place.
The remaining £15 per child is payable on the day of the session, either at drop-off or collection.
If you cancel or do not attend, the deposit will normally be retained to reflect the reserved place and associated costs, provided this is fair and lawful in the circumstances. Your statutory consumer rights are not affected.
Adult pottery events
Adult event prices vary by venue and activity. The applicable price will be shown when booking.
A £10 deposit per person is required when booking an adult pottery event. Any remaining balance is payable in accordance with the arrangements stated for that event.
If you cancel or do not attend, the deposit will normally be retained to reflect the reserved place and associated costs, subject to applicable consumer rights.
Cancellations and refunds
Please contact us as soon as possible if you need to cancel a booking. We will consider any refund request in accordance with these terms and your statutory rights.
If The Art Bus Chester cancels an activity or event, we will offer a refund of payments made for the cancelled service, including any deposit, or an alternative date if you prefer and one is available.
Waiting lists
Where a session is fully booked, we may offer a waiting-list place. Joining a waiting list does not guarantee a confirmed booking. We will contact you if a suitable place becomes available.
Children's safety and registration
Parents or guardians are responsible for providing accurate and up-to-date information about their child, including relevant medical needs, allergies, emergency contacts and collection arrangements.
Please tell us promptly if any important information changes. We may need to discuss individual requirements before confirming suitable arrangements.
Photographs
Permission to use photographs of children for publicity or social media is optional and is requested separately through our registration process.
Private parties and group bookings
Prices, deposits and arrangements for private parties, schools and community groups will be confirmed individually before a booking is agreed.
Questions about a booking?
Please email enquiries@theartbuschester.com and we'll be happy to help.
Your consumer rights
Nothing in these terms excludes or limits your statutory consumer rights. Different cancellation rights may apply depending on the activity and circumstances.